Fighting Complex Phishing Scams and
Keeping Your Account Secure from Hackers

cancelled flights

Cybercriminals often target travelers while they’re planning and paying for their trips. When an issue arises, the first thing many people do is try to call their airline to sort it out. However, most don’t have the customer service number handy, so they end up searching for it online.

What many people don’t know is there are spoofed websites lurking in the search results. They might end up calling a scam number and getting ripped off while still stuck at the airport without a solution.

Read this tweet from Shmuli Evers narrating his experience with scammers.

Good thing Evers caught on and avoided getting scammed! If you ever face a similar situation, don’t trust search engines for phone numbers. Head straight to the airline’s website and find their official customer service number there. And here’s a handy tip: if the customer service rep doesn’t mention the airline’s name when they pick up, watch out – it could be a scammer on the line. 

Generally, scammers pretend to be third-party ticket agents, luring travelers in with fake reservation websites. It’s easy to get overwhelmed with all the travel options out there, so you might end up going for what appears to be a reliable source with amazing prices. But even if you’re not new to booking flights, be careful. You could still fall into their trap by searching for tickets online or responding to a scammy email. 

This scam is called maladvertising, and it’s sneaky! They bank on folks not checking domain names when searching for airline contacts online. So, you might think you’re talking to a legit airline rep, and they’ll promise you a fantastic deal on a ticket. You excitedly give them your info – name, phone number, payment details – and they book what seems like a confirmed seat. 

Here’s the thing: that flight you believed was all set might not be real at all. Picture this – you get to the check-in counter, and they tell you there’s no record of your ticket. And the worst part? The airline can’t do a thing to sort it out. 

What should you do if you get scammed?

Airlines may look into these cases, and Google can edit their business pages and suspend shady accounts. Reporting these scammers will help get their pages removed.

If you encounter scams or fraud, report them to the Federal Trade Commission or the FBI’s Internet Crime Complaint Center.

To get rid of scammy airline emails, report them as spam. And remember, it’s not just fake airline tickets; any site handling payments or sensitive info can be spoofed. 

Here’s how Sangu Mail deals with these emails and keeps your inbox safe.